The BPO Then and Now..
The big idea of saving money by getting the work done from others originated in early 90's. The CFO's (chief financial officers) were keen on saving money on process which dint earn revenue to the organisation. The best example is the contact center, this part of the business needed investment, manpower and a lot of trainings to keep the service quality and hardly generated any revenue in measurable forms. This gave rise to the idea of outsourcing these tasks to the low cost areas mainly offshore places, where the labour cost is minimal and has the ability to adopt and develop the sort of talents necessary for the business. The companies dint have to do much investments for this. The word outsourcing itself did the magic for them in the developing countries. The entrepreneurs developed their own service models, governments offered tax savings and young generation fell in love with the service concept. Even though I have generalised a lot of things above but it is almost the sa...